الشحن

Getchecked Clinic — Dubai, United Arab Emirates

Website: https://getchecked.clinic
Last Updated: October 2026

1. Overview

At Getchecked Clinic, we are committed to providing reliable, professional and convenient access to healthcare products, diagnostic testing and medical services.

This Shipping & Delivery Policy explains how we manage the delivery of eligible physical healthcare products, diagnostic test kits and related items, as well as arrangements for home sample collection and other selected healthcare services.

Shipping and service availability depend on the product, delivery destination, medical requirements and applicable regulatory conditions.

2. Delivery Locations

Getchecked Clinic may provide delivery of eligible healthcare products and diagnostic test kits within the United Arab Emirates.

Delivery availability is determined by the customer's location, product eligibility and available logistics arrangements.

Orders may be accepted for delivery only to destinations supported and confirmed during checkout.

Certain medical products may be subject to additional delivery restrictions based on storage conditions, handling requirements or regulatory obligations.

International shipping is available only where expressly offered and permitted for the relevant product and destination.

Getchecked Clinic does not guarantee delivery to every location within or outside the UAE.

3. Order Processing

Orders are generally reviewed and prepared during our operating business days.

Processing may include:

Payment confirmation.
Product availability verification.
Order details and address validation.
Medical or regulatory eligibility checks, where applicable.
Packaging and dispatch preparation.

Orders requiring clinical authorization, special handling or additional verification may require longer processing times.

Customers will be informed where additional information is required to complete their order.

4. Shipping & Delivery Timeframes

Estimated delivery timeframes depend on the product, destination and delivery service available at the time of purchase.

Where applicable, estimated delivery options will be communicated during checkout or in the order confirmation.

Delivery estimates are not guaranteed appointment times.

Delays may occur due to:

Courier operations or service interruptions.
Public holidays.
Incorrect or incomplete addresses.
Customer unavailability.
Product availability.
Medical or regulatory verification requirements.
Circumstances outside our reasonable control.

If a material delivery delay occurs, Getchecked Clinic will work with the customer to identify an appropriate resolution consistent with applicable law.

Same-day or express delivery is available only when expressly confirmed for the specific order.

5. Shipping Fees

Shipping charges, where applicable, will be displayed during checkout or communicated before payment confirmation.

Fees may vary according to:

Delivery destination.
Product type.
Package size and weight.
Shipping method.
Special medical handling requirements.
Express or scheduled delivery options.

Any applicable fees will be disclosed before the customer agrees to the purchase.

Additional charges will not be imposed without appropriate disclosure and authorization.

6. Diagnostic Test Kits & Medical Products

Certain diagnostic test kits and healthcare products require specific storage, handling or transportation conditions.

Getchecked Clinic will arrange appropriate delivery methods for eligible products according to their requirements and applicable regulations.

Customers should:

Inspect the product packaging upon delivery.
Check any applicable expiry dates.
Follow the manufacturer's storage instructions.
Read all product instructions before use.
Contact Getchecked Clinic if packaging is damaged, compromised or incorrect.

Products with special storage requirements may not qualify for ordinary courier delivery.

Medical products will be supplied and delivered only where permitted under applicable regulatory requirements.

7. Getchecked@Home — Home Sample Collection

Getchecked@Home provides access to selected home healthcare and diagnostic sample collection services, subject to clinical suitability and service availability.

Home sample collection is a healthcare appointment, not a conventional product shipment.

Where available, the service may include:

Scheduling an eligible home visit.
Attendance by appropriately authorized healthcare personnel.
Collection of relevant diagnostic samples.
Handling and transport of samples to an authorized laboratory.
Processing and delivery of results through the appropriate clinical pathway.

Home collection appointments are subject to confirmation.

The availability of individual tests, collection methods and geographic coverage may vary.

Certain investigations must be performed within an approved medical facility and may not be eligible for home collection.

8. Biological Sample Transportation

Biological samples collected for diagnostic testing must be handled and transported in accordance with applicable clinical, laboratory and biosafety requirements.

Where required, Getchecked Clinic or an appropriately authorized service provider will arrange sample transportation to the relevant laboratory.

Sample transportation may require controlled timing, temperature conditions or specialized packaging.

Patients should not independently courier biological samples to Getchecked Clinic unless explicitly instructed and an appropriate collection and transportation arrangement has been confirmed.

Samples that do not meet laboratory acceptance requirements may need to be recollected.

9. Laboratory Results & Digital Reports

Laboratory results, medical reports and clinical findings are not governed by standard physical-product delivery timelines.

Result availability depends on the investigation, sample quality, laboratory processing and any additional verification required.

Where appropriate, results may be provided through:

An authorized patient portal.
Secure electronic communication.
A consultation with the responsible healthcare professional.
Another approved delivery method.

Getchecked Clinic takes patient confidentiality and applicable healthcare data protection requirements into account when communicating medical information.

Results will not automatically be supplied through ordinary courier delivery.

Estimated laboratory turnaround times, where provided, are separate from physical product delivery estimates.

10. Delivery Address & Customer Responsibility

Customers are responsible for providing accurate and complete delivery information, including:

Recipient name.
Contact telephone number.
Building and unit details.
Street or area information.
Emirate.
Any relevant delivery instructions.

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

If an address requires correction, customers should contact us as soon as possible.

Address changes may not be possible after dispatch.

11. Failed or Unsuccessful Delivery

If a courier cannot complete delivery, the customer may be contacted to arrange another delivery attempt or an appropriate alternative.

Where an additional delivery charge is applicable, it will be communicated in advance.

Repeated delivery failures may result in an order being returned to Getchecked Clinic or the relevant fulfillment provider.

Any subsequent refund or reshipping arrangements will be handled in accordance with the nature of the product, our applicable policies and UAE consumer protection requirements.

12. Damaged, Missing or Incorrect Orders

Customers should inspect physical products when received.

If an item is:

Damaged.
Defective.
Missing from the order.
Incorrectly supplied.
Delivered with compromised packaging.

Please contact Getchecked Clinic promptly at:

enquiries@getcheckedclinic.com

Include your order number and a description of the issue, together with photographs where appropriate.

We will investigate and arrange a suitable resolution, which may include replacement, refund or another remedy in accordance with applicable law.

13. Order Tracking

Where tracking information is available, customers may receive shipment updates by email, SMS or another approved communication method.

Tracking availability depends on the selected delivery provider.

Not all healthcare deliveries, diagnostic sample movements or clinical services will have conventional courier tracking numbers.

For assistance with delivery status, please contact our team.

14. Clinic Collection

Where collection of eligible physical products from a Getchecked Clinic location is offered and confirmed, customers will be informed when the order is ready.

Customers should not visit a clinic to collect an order before receiving confirmation that the product is available.

Clinic collection availability may differ by product and location.

Any required identity verification or medical authorization will be communicated when applicable.

15. Returns, Cancellations & Refunds

Eligible physical healthcare products may be covered by our 30-day Return, Cancellation & Refund Policy.

Certain products, including opened diagnostic test kits, sterile medical products or items requiring controlled storage, may be subject to return restrictions for safety reasons.

Medical consultations, diagnostic processing and home sample collection are governed by the service cancellation and refund provisions rather than ordinary retail shipping terms.

Customers should review our separate Return, Cancellation & Refund Policy for complete details.

Nothing in this policy restricts applicable consumer rights concerning damaged, defective or incorrectly supplied products or services.

16. Shipping Restrictions

Getchecked Clinic reserves the right to decline or restrict shipment where necessary to comply with applicable law, medical safety requirements or product handling standards.

Restricted categories may include:

Prescription-only medicines requiring appropriate authorization.
Products requiring specialized medical transportation.
Temperature-sensitive medical products.
Products prohibited or restricted in the destination jurisdiction.
Biological or diagnostic materials requiring authorized transportation.
Products for which suitable delivery arrangements are unavailable.

Where an accepted order cannot lawfully or safely be fulfilled, the customer will be informed and an appropriate resolution arranged.

17. Changes to This Policy

Getchecked Clinic may update this Shipping & Delivery Policy to reflect changes in available services, logistics operations, regulations or customer requirements.

The latest version will be made available at:

https://getchecked.clinic

Material changes will not retroactively remove rights arising from completed transactions.