Политика возврата средств

Return, Cancellation & Refund Policy

Getchecked Clinic — Dubai, United Arab Emirates

Last Updated: October 2026

At Getchecked Clinic, we are committed to providing transparent, professional and reliable healthcare services. We understand that circumstances may change and aim to handle cancellation, return and refund requests fairly and efficiently.

This policy applies to eligible physical healthcare products, laboratory testing services, medical consultations, treatments and other healthcare services purchased or booked through Getchecked Clinic.

1. Medical Consultations & Appointments

Patients who wish to cancel or reschedule a medical consultation are encouraged to contact Getchecked Clinic as early as possible before their scheduled appointment.

Appointments may be rescheduled subject to availability.
Cancellation requests made before the consultation or service begins may be eligible for a refund.
Once a medical consultation has been completed, its fees are generally non-refundable, except where a refund is required by applicable law or the service was not provided as agreed.
Missed appointments and late cancellations may be subject to any applicable cancellation conditions communicated and agreed to at the time of booking.

If Getchecked Clinic cancels an appointment and cannot provide an acceptable alternative, the patient may request a refund of the amount paid for the service that was not provided.

2. Laboratory Tests & Diagnostic Services

Laboratory testing services may involve sample collection, specialist laboratory processing and third-party diagnostic providers.

Before Sample Collection

Patients may request cancellation or a refund before sample collection or laboratory processing has commenced.

Refund eligibility will depend on whether any services have already been performed or specifically disclosed, non-recoverable costs have been incurred.

After Sample Collection or Processing

Once a sample has been collected or laboratory processing has begun, the service is generally considered to be in progress and may no longer qualify for a change-of-mind refund.

Refund requests will still be reviewed where:

A test cannot be performed due to a service or laboratory issue.
The ordered test was not provided as agreed.
A duplicate payment or billing error has occurred.
A refund is otherwise required by applicable law.

Where a laboratory or collection error affects the validity of a test, Getchecked Clinic will assess whether repeat collection, repeat testing or a refund is the appropriate resolution.

Diagnostic findings, including unexpected or unfavorable results, do not independently constitute grounds for a refund where the service was correctly performed.

3. Medical Treatments & Procedures

Payments for medical treatments, wellness services, regenerative procedures, intravenous therapies and other clinical interventions are subject to the following conditions:

Treatments that have already been administered or completed are generally non-refundable, except where required by applicable law or where the service was not provided as agreed.
Patients may request cancellation of a prepaid treatment before the treatment begins.
Where part of a prepaid treatment package has already been delivered, any eligible refund will be assessed against the unused portion, taking into account applicable agreed terms and lawful charges.
Where a treatment cannot proceed because a clinician determines it is medically inappropriate, the clinic will review the unused services and applicable refund entitlement.

Medical treatments are provided according to individual clinical assessments. Specific results cannot be guaranteed, and the absence of a desired outcome does not automatically establish entitlement to a refund.

Nothing in this policy limits a patient's rights concerning services that are defective, improperly provided or otherwise subject to remedies under applicable law.

4. Getchecked@Home Services

For home sample collection and other eligible home healthcare services:

Patients may request cancellation or rescheduling before the scheduled home visit.
Once a healthcare professional has attended the appointment or a sample has been collected, charges may apply for services already provided.
Where Getchecked Clinic is unable to deliver a paid home service, the patient may request rescheduling or a refund for the service not provided.
Any applicable cancellation, travel or collection charges must be communicated in advance and remain subject to applicable law.

Patients should contact our team promptly if they need to change a scheduled home appointment.

5. Physical Healthcare Products — 30-Day Return Policy

For eligible physical healthcare products purchased from Getchecked Clinic, customers have 30 days from the date of receipt to request a return.

To qualify for a standard return, the product must:

Be unused and unopened.
Remain in its original packaging with all applicable seals intact.
Be in the same condition in which it was received.
Include the receipt or other valid proof of purchase.
Be suitable for safe resale and comply with applicable product safety requirements.

Certain diagnostic kits, sterile medical supplies and other healthcare products may not be eligible for change-of-mind returns once opened, activated, used or otherwise compromised.

Products requiring controlled storage or special handling may also be subject to return restrictions for safety reasons.

These restrictions do not override applicable consumer rights relating to defective, damaged or incorrectly supplied products.

To request a return, contact:

enquiries@getcheckedclinic.com

Return Address:

Getchecked Clinic
The Mall, Opposite Jumeirah Beach Hotel
Second Floor, Dubai
United Arab Emirates

Products should not be returned without first contacting our team and receiving return instructions.

Where a return is accepted, we will provide instructions for returning the eligible product. Return shipping arrangements and any applicable costs will be communicated in advance.

6. Damaged, Defective or Incorrect Products

Please inspect physical products upon delivery.

If an item arrives damaged, defective, expired or different from what was ordered, contact us as soon as possible at:

enquiries@getcheckedclinic.com

Please include your order details and, where appropriate, photographs of the product and packaging.

We will review the issue and arrange an appropriate remedy, which may include replacement, refund or another resolution consistent with applicable law.

7. Non-Returnable Products & Services

Subject to applicable consumer protection rights, the following are generally not eligible for change-of-mind returns or refunds:

Medical consultations already completed.
Medical treatments or procedures already performed.
Laboratory tests for which collection and processing have been completed.
Used or opened diagnostic test kits.
Opened sterile medical products.
Products that cannot safely be resold due to medical, hygiene or storage requirements.
Personalized products or services already delivered in accordance with the agreed specifications.
Digital diagnostic reports or results already delivered as part of a completed service.

Any exceptions required by UAE law will continue to apply.

8. Exchanges

Where a physical healthcare product is eligible for return, customers may request an exchange.

Exchanges are subject to product availability, eligibility and applicable safety restrictions.

For products that cannot be exchanged directly, we may arrange an eligible return followed by a separate purchase.

9. Refund Processing

Once a refund request has been reviewed and approved, Getchecked Clinic will initiate the refund to the original payment method wherever possible.

Approved refunds will generally be processed within 10 business days.

Please note:

Bank and payment-provider processing times may vary.
The refund may take additional time to appear on the original payment account.
Any lawful, previously disclosed and applicable charges will be explained before the refund is finalized.
Refunds involving third-party payment providers may require additional verification.

If more than 15 business days have passed since your refund was approved, please contact:

enquiries@getcheckedclinic.com

10. Patient Rights & Applicable Law

This policy is governed by applicable laws and regulations of the United Arab Emirates, including relevant consumer protection requirements.

Nothing in this policy is intended to exclude or restrict rights or remedies that cannot lawfully be excluded.

Getchecked Clinic will assess complaints and refund requests fairly, taking into account the circumstances, services performed, product safety requirements and applicable legal obligations.